CRM with Call Recording:
CRM
(Customer Relationship Management) is a class of software which
provides structure and coherency in the management of business contacts and
potential contacts. “Leads” obtained through any number of methods can be
entered into the system, assigned to responsible employees, and developed into
clients, customers, or partners with a full record of all interactions. The CRM
organizes information about customers and the various interactions with them
from the qualifying stage through closing of sales. The fundamental process
which a CRM enables is the development of a potential client into a paying
customer.
The
CRM (Customer Relationship Management) System handles interactions with clients
and potential clients, and/or with partners, journalists, and other persons.
Its objective is to provide a convenient and transparent tool which improves
relationship quality and therefore the bottom line.
Customer
Relation Management:
There are many reasons why organisations invest in a new
CRM strategy. Professionally implemented CRM systems deliver many benefits for
sales, marketing, service and other teams.
· Decision
making is nimble and well informed supported by real-time CRM reporting
across all business areas.
· Effective
time management as CRM prompts users to follow up on activities and
automates alerts when important events occur, or if actions are missed.
·
Higher
quality lead generation from marketing activities by
leveraging CRM customer segmentation to send targeted campaigns and
personalised messages that resonate.
·
Pipeline
reports are trusted and are used as the basis for reliable sales and
production forecasts to predictably manage cash flow.
· Performance hotspots are quickly identified enabling timely action to be taken to
correct issues and reward outstanding achievers. The value of each client
relationship is understood ensuring
that resources are prioritised to protect the most profitable accounts.
·
Process automation replaces repetitive manual
tasks by cutting admin work and eliminating duplication so teams can
focus on profitable activity.
· Improved customer experience as everyone has access to complete relationship detail wherever they work to engage with clients and deliver amazing service.
Communication is strength. Shared diaries, team calendars and service schedules give everyone clear visibility of individual activities.
· CRM
integrates with finance and other back-office applications to connect processes and remove
double handling of tasks.
· Users
can instantly check order histories to understand customer buying
patterns and identify new selling opportunities.
· Email
marketing actions are reported in CRM so hot prospects are immediately
identified and routed to sales teams.
· Do
business anywhere by having reliable access to all the
client, sales and relationship detail you need using CRM apps in mobile and
table devices.
· Connected
business processes by managing all key workflows in a single application,
including diverse processes like contracts, projects, events and applications.
·
A
positive team culture as staff share information, collaborate effectively, and
gain a better understanding of other areas in your organisation.
·
Sales
cycles are shortened and win rates improve as teams better
focus their efforts on the opportunities that are most likely to close.
· Critical
customer data is safeguarded as teams and individuals are granted access at levels that
are consistent with their role and responsibility.
· Training costs are reduced by equipping users with tools they are already familiar with and applying guided processes that direct them to successful outcomes.
Scalability that fuels your business growth by adding more CRM functions and processes. As your requirements change CRM solutions and have the scalability to grow with your business.
Partnering with small and medium businesses, charities, enterprise teams and start-up firms we promise you'll receive exceptional value whatever stage you're at in your CRM journey. Our consultative approach ensures that our recommendations are based on a clear understanding of your business, your industry, your unique processes and your challenges.
If your priorities include sales driven growth, doing more to delight your customers, increasing marketing ROI, or improving operational efficiency we will help you achieve your goals.